Support
Supporting our retail & visitor attraction customers
Exceptional customer service & technical support
Have an issue or query?
Critical trade-impacting issues must be logged with our support desk by phone. Tickets logged via email are not reviewed by the support team out of hours.
Support Opening Hours
Software support is provided on a 7-day basis as follows:
Regular Cover:
Monday – Friday 09:00 – 18:00
Out of Hours Cover:
Thursday – Friday 18:00 – 21:00
Saturday – Sunday 09:00 – 18:00
Support Christmas Hours
Remote Support
Use the “Teamviewer” link to enable remote support when requested by our customer support desk.
